All HQI products carry a one-year limited warranty against any manufacturer defects. Within the warranty period HQI will provide exchange for defective parts free of charge.
Our product experts are standing by to provide expert knowledge on our products, interior decoration ideas, quotes and measurements. We also provide product demonstrations and product trials.
Installation can be arranged by making an appointment together with delivery arrangements
We request all our customers to register their purchased products with their contact information so that we can follow up regularly with product updates, after-sale services and warranty services.
Maintain log file on product quality, establish regular contacts with customers
We will open a product log file for every customer and maintain full product history. We will regularly contact the customers to ensure their product needs are met. We will also provide on-site maintenance visits on request.
We will regularly update our customers with the latest product information and news on new products.